Posts Tagged ‘PR’

In PR you have to think beyond yourself and your brand.

So many business owners are slow to explore the amplifying power of Public Relations can have on their brands. And when they are ready to start, most naturally want their products/services or themselves featured in the media. But soon the story angles run out and they are left wondering how else can they get coverage.

First, you need to understand that PR is not just about yourself or your brand. It’s also about what your brand stands for. Being actively engaged in your community, supporting a cause or lobbying for community improvements gives new dimension to your brand that people will come to love.

Here is a great example from L’Oreal, the hair care brand, that even SME’s can learn from.

L’Oreal supported the fight against Aids while keeping its activities within the hair industry. Read the article as appeared in Straits Times, 1st Dec 2011.

Understanding the minds of the fast-changing consumers.

The new consumers react differently to your marketing messages.

Right in the comfort of his working desk, 24-year-old Jason Khor was staring right through his laptop screen. On his Firefox web browser, he had several tabs opened, each on absolutely different websites he frequently visits. As he tried making a purchase for a T-shirt on the Asos website online, he came across a good deal he wanted to share with his network of friends. He tweeted about it, shared the information on Facebook, and then blogged about the purchase he was about to make. Accordingly, like-minded friends responded to this information, and visited the Asos website to check the deal out.

Jason is the prototype of the fast-changing consumer in today’s world. He interacts with his favourite brands online, and shares such information to his network via social media platforms.

The fast-changing consumers in today’s world are spending most of their time online making the Internet the most viable platform to reach out to them. They are very often media savvy individuals who possess the spending power, and are often empowered to make their own decisions. With more time spent the world wide web, these consumers demand more autonomy over their selected brands, and are more likely to be expressive of their desires and dissatisfactions.

With such behaviours dictating the way brands work, more companies are leveraging on the social media platform to reach out to this target market. Yet, it is no longer about merely having a Facebook page for fans to Like or a Twitter page for Followers, it is about what these brands do on each platform to hook and retain the attention of their target market and customers’ loyalty.

Interactivity is a the key to grabbing the attention of this group of consumers, and by giving them the opportunity to contribute and provide their input with the brand, it increases awareness of the brand among the consumers. Take for example Standard Chartered’s World’s Coolest Intern campaign in 2010. The campaign was essentially a successful cooperation with young social media savvy individuals who were in the running for a position within the company, and having them run a campaign of themselves where they get their friends and networks to vote for them through the various communication channels also increased the awareness of Standard Chartered’s very own new m-Banking facility and online services. It was an effective campaign combining creative and fun strategies that worked well even for a bank.

Similarly, by allowing these consumers the autonomy to control how they want to interact with the brand, it increases the stake that the customer has over the brand. For Miss Tasneem Banu, she experiments around with her desired fashion style on Polyvore, the web’s largest community for fashion and trendsetters. When she sees a style that appeals to her, she will follow suit with an off-line purchase at the retail outlet.

“It lets me know that the brand cares about what I want to see and how I want to see it,” said the 22-year old undergraduate.

The digital age has brought along with it a different way companies should be speaking with their customers. Ultimately, what companies today should realize is that they are speaking to a more educated and more informed group of stakeholders, and thus their strategies need to be more precise in order to charm and convince this group of audience.  As their audience become more connected with one another online, and are able to influence each other’s opinions, brands should invest time and effort in community management to ensure that they are understanding what is being discussed about their brands online. By identifying key opinion leaders within this group too, brands will be able to increase their share of voice and influence over this key target market, and thus affect perception to their brands.

Contributed by Rasyida Samsudin

PR Books You Should Read For The Next Quarter

many-books

KinetiqBuzz have compiled a list of interesting PR books that we believe will rock the final quarter of 2009. From the traditional PR books to the new age ‘PR 2.0′, these books will surely bring all you need to know about public relations in the wired, rapid changing environment.

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10 Ways PR Can Be As Powerful As Trusted Peers

press release

If your reading was just restricted to social media, you might think that PR had no more role to play in the marketing arena, that the rise of ”trusted peers’ has so marginalized the communication professions that most agencies are now folding their tents and encouraging all their staff to learn a new trade. (more…)

Don’t sell your reputation with your coupons

I came across this blog post by Elaine Fogel about gift coupon, or commonly known as vouchers in Singapore. She wrote:

I was a gift card virgin – until recently. Now, I will not use them anymore. Number one – they aren’t worth the trouble. Number two – they aren’t worth their full face value. There’s hidden info that consumers don’t know about until they try to use them, which brings me to number three – they’re aggravating!

It reminded me how true it is even here in Sg. I remember getting a $20 coupon with my credit card for one of them restaurants only to find that there were so many conditions to use it, i might as well throw it away. No way am I going to arrange my schedule to fit their requirements so nicely!

So if you are in the retail business and you have used (or thinking of using) coupons to get sales going, think carefully. Are you setting too many conditions on the use of that coupon such that it seems you were not being sincere? Are your coupons an extension of your brand’s core values or will your customer see it as just another $$ deal?

“A national survey [in USA] of 1,500 consumers done last spring by WSL Strategic Retail, based in New York, found gift-card fees and expiration dates were among the top causes of frustration. And that’s just among people who attempted to use them. Earlier this year, TowerGroup, a research firm in Needham, Mass., estimated the value of unused gift cards in the U.S. at $8 billion for 2006. And in its fiscal 2006 annual report, the retailer Best Buy revealed a $43 million gain from gift cards that were unlikely to be used.”

Consumers like to deal with authentic businesses. If your marketing tactics involves giving away coupons, you might as well make it another vehicle to promote your brand values and use it as a means to get customers to like you. It shouldn’t just be about getting them to come back. It should also be about getting them to interact with your brand more so they can get to know more. After all, true friendship comes from constant communication.

Have you gotten a coupon and thought it was pointless to use it because of all the restrictions? What are your thoughts on it?

Are you talking nonsense? Stop the corporate babble

Time and again I come across corporate profiles written in a language that don’t seem to be English at all. They are so full of jargons and adjectives weaved into one tight nothing! I keep reading a lot of words which has no meaning to me. 

Here is a fine example of ‘talking’ a lot and saying nothing. The business deals with flowers and gifts, but I shall not name the entity, just the initials will do.

HT is a floral design firm acclaimed for its bold attempts to inject vibrancy and excitement to conventional floral creations. HT is inspired to bringing dazzles to bouquets, inspiring emotions and joy to life. HT seeks to give the best by crafting warmth through its flowers to touch your loved ones and creating stunning floras to forge new relations, strengthen corporate ties or simply to brighten a dull day.

Woa! What??

All I can sum up is that HT is just a florist. Everything else is noise.

“acclaimed for its bold attempts to inject vibrancy and excitement to conventional floral creations” – acclaimed? did it win awards? if so, why not mention it?

inspired to bringing dazzles to bouquets” — What does this mean, really?

“inspiring emotions and joy to life” – Do we need to be inspired to feel emotion and joy?

“seeks to give the best by crafting warmth through its flowers” — So HT craft warmth with its flowers and therefore they are giving their best? I am confused.

Oh dear!!

Here’s my humble attempt to unravel the corporate babble:

What do you want our flowers to say? That is the first question we at HT ask our customers. We all know that flowers are used for a myriads of situations and purposes. We at HT will bend our backs, and our floral arrangements, to give you stunning floral creations that send just the right message.

If it is a loved one that you are giving flowers to, we add warmth into our design. If you want to forge a new business relationship, we will add a touch of class and respect to your name with the right choice of flowers. Tell us the message you want to send, and we will say it with flowers.

Some of our customers are already referring to us as a design firm rather than a florist! Honestly, we can’t blame them. Come find out if they are right.

 

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Ah! the joy of simple English.

But that is just my opinion. Which version do you prefer? HT’s or mine? Why?

Four points to a great marketing for 2009

When I come across a good article, I love to share it. I got one yet again from Cision. Written by President of Eisen Marketing Group. He mentions very aptly that a good publicity and marketing plan involves not only a realistic plan but also a sustained committed action plan. This is where many business owner falter. Being “multi-taskers”, they always end up giving preference to ‘working in the business’ to ‘working on the business’.

The author tells us to base goals on realistic market research rather than just plugging numbers out of thin air or based on assumptions. This can lead to frustration when your efforts don’t produce the expected results. 

I particularly liked these lines:

…good public relations and marketing activities take time and are not a quick fix to your business ills… 

…Regardless of whether your marketing program is grand or modest, continue to do at least something…

Yes, indeed! Don’t wait for your plan to be perfect, just do it and fine tune along the way.

Here is the article:

Source

New Year’s Resolutions and Marketing Activities: Success or Failure Exactly the Same

By Rodger Roeser
Eisen Marketing Group 

Here it is just a few weeks into the new year and already those resolutions are fading away. Well intentioned efforts to lose weight, get into better shape, quit smoking, stay in touch with family – perhaps already things of the past. It got me thinking how similar resolutions are with marketing and public relations. Regardless of the economy, marketing activities are not flash in the pan, quick fix options, but rather long-term, sustained programs and campaigns that actually yield positive results.

Experts will tell you that the reason most resolutions fail is because they involve sustained commitment and effort. Also, they are often unrealistic in nature – leading folks to give up altogether. Similarly, good public relations and marketing activities take time and are not a quick fix to your business ills. Finding good publicity angles, creating image and article opportunities, reaching out and sharing a company story or profile all take time, patience and stick-to-itiveness.

It also takes time and effort to achieve realistic results. One push-up will not make you thin or build your biceps. All too often, I see business executives simply increasing sales numbers because Excel allows them to plug in a 25 percent increase in widget sales – for no apparent reason. It seems solid research and market realities have given way to just plugging in numbers and storming the gates. This is a bad practice and often leads to frustration and a lack of business clarity and focus among employees. Don’t be that executive who says you want X amount of articles in the newspaper or just any other number that appears to be pulled out of thin air, and when those numbers aren’t hit, you’re disappointed. These types of business mistakes are not productive, and surely not good for morale.

A good marketing executive or agency can offer better, more realistic guidance to those types of numbers, and advise best ways to achieve those goals. And, like a good personal trainer, help keep you motivated and on track. Here are four simple steps to a successful 2009.

1. Get a Plan!

If you don’t have a marketing or marketing communications plan, get one. Do yourself and your business a favor, hire a good firm and get a plan developed. The investment of just a few thousand dollars may be the best investment you make this year. The plan will have realistic goals with realistic prices. You do yourself no favors when you believe you can do a national advertising campaign for $500. A good plan will lay out strategies, tactics, timelines, goals and budgets that will be easy to follow. The firm should be able to implement the plan with skill, or work with you to share in the implementation duties. If you don’t have a plan, this is the first and most important step you can take for your business.

2. Stop with the Magic Bullet

We all play Monday morning quarterback, and surely if you’re the coach you likely know more about football than most. It doesn’t stop people from wanting to share their “ideas.” The same holds true for marketing. Rarely are folks short on “ideas,” but recently it seems there is this great new invention that will revolutionize marketing as we know it and cause all other forms of marketing to wither and die – social media. For some reason, all the Monday morning marketers are jumping on the social media bandwagon and putting up any manner of information on Facebook, Twitter, Plaxo, MySpace and others, and waiting for the sales to roll in. While having a good social media plan is important, it is not THE answer. It certainly can be integrated into an overall marketing plan, and blogging and tweeting and friending and updating are all smart – just be realistic about it. If I hear one more time, “we’re not going to do much marketing this year, we have a blog now,” I may have to send out the Marketing Police.

3. Keep at It

Regardless of whether your marketing program is grand or modest, continue to do at least something. While you must be smart and you should certainly scrutinize every dollar invested, now is not the time to “stop.” I recently had a client that, for all intents and purposes, stopped their proactive marketing outreach last June. Now, they have no pipeline, no leads and no revenue. The lack of consistency in their outreach has likely caused yet another business to go under. So invest wisely, be proactive and keep at it.

4. Change up the Routine

Just like working out, changing things up a bit can yield some quick and dramatic results. Now may be an excellent time to do something different – perhaps an event, a new sponsorship, a cause marketing initiative or a podcast. Properly positioned and integrated, new programs can attract entirely new segments of consumers or prospective business partners in a fresh way. When was the last time you wrote a thought leadership article or submitted an opinion piece? Take a look at where you may have some holes and where opportunities may exist, and then capitalize.

By taking some simple proactive steps, businesses can look forward to a bright 2009. Now is the time to get out there, stay focused and be aggressive. Ideas and options are a good thing. Now, go make some waves.

 


Rodger Roeser, APR, is the president and owner of Eisen Marketing Group, Northern Kentucky’s largest fully integrated public relations firm. Roeser served as the 2005 president of the Cincinnati Chapter of the Public Relations Society of America. He is an accomplished and award winning print and broadcast journalist, and currently hosts Business Focus, an online broadcast news magazine.

YouTube becoming a powerful PR tool

I was having a discussion with one of my client, a learning programmes business owner. I told him he neededto record a video of his best classes and upload it to YouTube. And his response was, “You Tube is for entertainment, not for real business”. I was speechless!

I wish he knew that even world leaders are using You Tube to get votes. World-class trainers and speakers are using it to promote their programmes. Chefs are using it to promote their recipes and books.

If you don’t know it yet, You Tube is becoming a major How To resource centre. I myself have gone onto the portal to check on how to do this and that, especially new exercise routine. Here’s a article on Straits Times to proof my point (Sunday 18 Jan).

If you are a consultant, then you need to seriously consider making a presence on You Tube. Here’s how you can do it in 3 easy steps…

1. Get a video recorder of some sort. It need not be super high quality

2. Record something you already know well but might be of interesting to somebody. Your video need not be polished, as long as it has good info. Keep it within 5 min. You might want to add your website link onto the video to encourage viewers to go to your site.

3. Upload, add the correct tags.

4. Sit back, feel proud of the work you’ve done, no matter how poor the quality of your video. You can improve it the next time around.

Many business owners hold back on doing this simply because they are waiting for a time when they can produce a high quality, polished, corporate video. The problem is, that time may never come. And what they dont understand is, the You Tube community dont care for high quality, polished, corporate video. They want reliable, interesting content. It needs to be authentic more than polished.

It is a good way (read low risk way) for your consumers to sample a little bit of you before they commit to a proper programme, product etc.

So what are you waiting for?

Communicating Bad News Effectively – 5Cs to note

Communicating bad news to your employees and stakeholder is not only difficult but a nerve wrecking one. How you do it will affect you and your company’s reputation. Here’s an article that gives you tips on how to do it carefully and with empathy. It might be useful for those who have to make cut backs to your business that will affect your staff. (more…)

5 Lessons on Marketing for the Recession

Are you trying to find a way to beat the recession and boost your sales?

I thought this article from B2B Marketing Confidential could give you something to think about as you revise your marketing plan (if you have one, that is *wink*). I believe that how good your business can be during these hard times really depends on how you view the current economic condition and how you interpret all the bad news you hear in the media.

You have a choice not to participate in the recession. Here is the article:

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Depression Marketing Best Practices

No, we’re not in a depression. But, given all the recent depression buzz (Krugman’s book, non-stop CNBC pundits who won’t shut up about crashes and black Mondays and Fridays,) I pulled Studs Terkel’s fantastic Hard Times down off the shelf the other night. There’s a section in there called “The Big Money” where he interviews people that actually did well during the Depression. Here are some outtakes from William Benton’s interview:

“I left Chicago in June of ’29, just a few months before the Crash. Chester Bowles and I started in business with seventeen hundred square feet, just the two of us and a couple of girls. July 15, 1929–this was the very day of the all-time peak on the stock market.

As I solicited business, my chart was kind of a cross. The left-hand line started at the top corner and ended in the bottom right corner. That was the stock market index. The other line was Benton & Bowles. It started at the bottom left-hand corner and ended in the top right-hand corner. A cross… When I sold the agency in 1935, it was the single biggest office in the world. And the most profitable office.”

Well, this is an interesting case study, I thought. Maybe I should pay attention. The most amazing thing about Hard Times is how familiar it seems. The passages talking about bubbles, business cycles, people’s incredulity at how all this happened is really eerie. So how did Benton & Bowles kick butt in the depression? Here are some best practices:

 

  • They essentially invented audience research. When they heard a lot of people listening to “Amos and Andy” on the radio, they bought it straight away. They put a Pepsodent spot on and sales went through the roof. They worked with George Gallup. They listened to customers. This was new stuff.

Lesson: Marketers who listen to their customers in new and powerful ways will win the battle for fewer dollars.

  • Radio was the newest new media at the time. Basically, they were investing like crazy into stuff that the big agencies didn’t understand yet. They were young–late 20s–and didn’t know any better. 

Lesson: Those who master the next wave of media will rise above the fray. Mobile? Social? Something we haven’t seen yet??

  • Once into radio, they perfected “audio illusion”. Example–they cast two people in one role on “Showboat”, a program to promote Maxwell House Coffee. A sexy singer for the audio, and a known actress for the voice. They also started adding in sound clips of the coffee brewing and pouring. Sales doubled and quadrupled, crushing store brands. The other agencies were angry because it was improper to do these things at the time. 

Lesson: Just because things are done one way, don’t fear doing it a totally different way. Thinking outside the box is critical.

  • Once this guy had a lot of money, he was able to buy businesses at bargain basement prices. He bought Muzak for next to nothing and built it into a national behemoth.

Lesson: Keep some powder dry. The really good investment opportunities are starting now. Once you buy, own and retool. Pretty good time to be a PE company, even if Carlyle is laying off.

  • He also comments on how he was able to add incredible talent at low prices because of the glut of labor supply. His salesmen improved every year as they could screen more and more applicants for these jobs. 

 

Lesson: Keep hiring channels open and be pickier than ever.

For anyone who hasn’t read Hard Times or any of the Studs Terkel interview compilations, they are an incredible insight into people’s attitudes and behaviors throughout history. I highly recommend them.

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