Archive for the ‘Tips and How-to Articles’ Category

Marketing, Public Relations, Advertising, Branding…what’s the difference anyway?

Let’s face it, as a business owner or line manager, you are probably very knowledgeable about the technical aspects. But when it comes to marketing your brand, you tend to be a little confused with the different marketing disciplines and all the jargons. I have met business owners who think they are doing branding when all they are doing is advertising. And there are people who think attending networking sessions is doing PR. Oh dear…

Knowing the difference between them will help you identify what kind of marketing activity you are really undertaking.

Here’s a quick explanation of the commonly misunderstood marketing disciplines:

Marketing: All the effort you undertake to ensure that consumers are aware of your brand, product and services.

Branding: What you do to build a powerful and positive perception around your brand. What is that one idea or concept that comes to your mind when your customer thinks about your brand, product, service or even yourself? Note, this does not necessarily involve selling.

Advertising: What you do to directly increase sales. A lot of times this means having an irresistible offer for your customer. In a cluttered and noisy marketplace, you will need to repeat the message many times before your customer takes notice of you.

Public Relations: All the activities undertaken to build a powerful and positive perception around your brand. PR builds on the foundation laid out by your branding exercises. Much of PR involves getting positive media coverage. Even in a multi-multi media environment of today, getting a feature in the newspapers, magazines, TV and radio is still very much valued. It is one of the best third-party endorsements your brand can get.

PR is also building connection with the community and engaging your consumers.

Why should you care about PR of your business?

Consumers prefer to do business with brands that they hold in high regard.

It takes years to build a strong reputation but only minutes to destroy it.

When things go wrong, and your brand gets a beating from the community, it is PR that gets into action to save your reputation. We all know that it is always easier to forgive someone who has a good reputation than someone with none. Same goes for your business.

Find out more, you can click on the links below

(cut and paste the url on your browser if the links don’t work)

The difference between advertising and PR: http://advertising.about.com/od/careersource/a/10advpr.htm

How to write a marketing plan: http://sbinfocanada.about.com/cs/businessplans/a/bizplanmarkplan.htm

Understanding the minds of the fast-changing consumers.

The new consumers react differently to your marketing messages.

Right in the comfort of his working desk, 24-year-old Jason Khor was staring right through his laptop screen. On his Firefox web browser, he had several tabs opened, each on absolutely different websites he frequently visits. As he tried making a purchase for a T-shirt on the Asos website online, he came across a good deal he wanted to share with his network of friends. He tweeted about it, shared the information on Facebook, and then blogged about the purchase he was about to make. Accordingly, like-minded friends responded to this information, and visited the Asos website to check the deal out.

Jason is the prototype of the fast-changing consumer in today’s world. He interacts with his favourite brands online, and shares such information to his network via social media platforms.

The fast-changing consumers in today’s world are spending most of their time online making the Internet the most viable platform to reach out to them. They are very often media savvy individuals who possess the spending power, and are often empowered to make their own decisions. With more time spent the world wide web, these consumers demand more autonomy over their selected brands, and are more likely to be expressive of their desires and dissatisfactions.

With such behaviours dictating the way brands work, more companies are leveraging on the social media platform to reach out to this target market. Yet, it is no longer about merely having a Facebook page for fans to Like or a Twitter page for Followers, it is about what these brands do on each platform to hook and retain the attention of their target market and customers’ loyalty.

Interactivity is a the key to grabbing the attention of this group of consumers, and by giving them the opportunity to contribute and provide their input with the brand, it increases awareness of the brand among the consumers. Take for example Standard Chartered’s World’s Coolest Intern campaign in 2010. The campaign was essentially a successful cooperation with young social media savvy individuals who were in the running for a position within the company, and having them run a campaign of themselves where they get their friends and networks to vote for them through the various communication channels also increased the awareness of Standard Chartered’s very own new m-Banking facility and online services. It was an effective campaign combining creative and fun strategies that worked well even for a bank.

Similarly, by allowing these consumers the autonomy to control how they want to interact with the brand, it increases the stake that the customer has over the brand. For Miss Tasneem Banu, she experiments around with her desired fashion style on Polyvore, the web’s largest community for fashion and trendsetters. When she sees a style that appeals to her, she will follow suit with an off-line purchase at the retail outlet.

“It lets me know that the brand cares about what I want to see and how I want to see it,” said the 22-year old undergraduate.

The digital age has brought along with it a different way companies should be speaking with their customers. Ultimately, what companies today should realize is that they are speaking to a more educated and more informed group of stakeholders, and thus their strategies need to be more precise in order to charm and convince this group of audience.  As their audience become more connected with one another online, and are able to influence each other’s opinions, brands should invest time and effort in community management to ensure that they are understanding what is being discussed about their brands online. By identifying key opinion leaders within this group too, brands will be able to increase their share of voice and influence over this key target market, and thus affect perception to their brands.

Contributed by Rasyida Samsudin

10 Ways PR Can Be As Powerful As Trusted Peers

press release

If your reading was just restricted to social media, you might think that PR had no more role to play in the marketing arena, that the rise of ”trusted peers’ has so marginalized the communication professions that most agencies are now folding their tents and encouraging all their staff to learn a new trade. (more…)

Six steps to boosting the online profile of your brand

Received an EDM about Search Engine Marketing from Marketing Interactive Magazine. The intro gave a simple, straightforward steps to boosting your online profile (ie. PR). Allow me to shameless cut and paste here so that the knowledge can be shared:

THE ISSUE
There are myriad methods to help boost your presence and build your brand via online search engines, but which is right for your business? When do you focus on optimising your site’s content, when is it more effective to engage paid or organic search, and how much should it really cost you? As the online battle for top rankings in search engines really starts to heat up, marketers need to be as informed and prepared as possible of their options in order to accomplish what’s really important: achieving greater lead generation and online conversions.

STOP STABBING IN THE DARK
1) Identify your issues – Key challenges marketers face maximising their online spend and ROI
2) Get the data you need - Enhance your knowledge of free product offerings
3) Know your audience – Understanding general search engine usage behavior
4) Be informed – New trends for managing your SEM campaign
5) Make more sales – How to optimize & convert your website traffic to real $$
6) Make it easier for your audience to find you – Incorporating offline-online integration into the marketing mix

AWARE t-shirt : an accidental PR coup for designer

If you are a Singaporean, you probably would have been following the Aware saga (unless you are a totally apathetic citizen). On 4th & 6th May, we had the story of a designer who came up with quirky slogan t-shirts taken from memorable and mostly infamous quotes from the AWARE EOGM. Vicki Lew, design director at Bionic Creative, was featured in almost all the major newspaper and radio and TV news. So how did all that happen?

Here is the story.

On Sat, 2nd May, at around midnight (the night after the results of the no confidence vote against the ex ‘new committee’) I was checking out my Facebook posting my elation at the results and reading what my friends are saying about it. And there was Vicki’s post on her Aware t-shirt.

Now, I have always known Vicki to be a damn good designer. But I was pleasantly surprised at what she had done! Who would have thought of such a clever idea of making commemorative t-shirts from the most memorable quotes? And very nicely done too.

So I started chatting with Vicki who happen to be online also and found out that she was doing it as a means to raise money for AWARE. Wow! I immediately saw this as hot news, and told her that the media must be notified. Poor Vicki had been cracking her head to get publicity for her design work for some time. Ironically she didn’t seem to realise she actually just created the perfect PR opportunity!

So I had to do what a real friend must do. I jumped into action, got her to give me all the necessary info and in 15 minutes wrote a press release (see below) and then had it sent off to my media contacts. It was already past 1 am by then.

Monday came and her phone began to ring off the hook from all these interested media. Walah! You go girl, Vic!

At the time of this post she was already featured in Channel News Asia, 938Live radio, My Paper, The New Paper, Straits Times Online. Her design will be featured in 8 Days. Her t-shirt featured and her design firm name mentioned. Good Stuff!!

Lessons we can all learn:

Sometimes you don’t have to try so hard to get publicity. Do what you do best and the opportunity might just come to you…but of course having a friend who does PR would help :)

So if you want to be my friend, add me on Facebook. Click here. Or you can search for me: Dean Shams

Here’s the press release.

(more…)

Don’t sell your reputation with your coupons

I came across this blog post by Elaine Fogel about gift coupon, or commonly known as vouchers in Singapore. She wrote:

I was a gift card virgin – until recently. Now, I will not use them anymore. Number one – they aren’t worth the trouble. Number two – they aren’t worth their full face value. There’s hidden info that consumers don’t know about until they try to use them, which brings me to number three – they’re aggravating!

It reminded me how true it is even here in Sg. I remember getting a $20 coupon with my credit card for one of them restaurants only to find that there were so many conditions to use it, i might as well throw it away. No way am I going to arrange my schedule to fit their requirements so nicely!

So if you are in the retail business and you have used (or thinking of using) coupons to get sales going, think carefully. Are you setting too many conditions on the use of that coupon such that it seems you were not being sincere? Are your coupons an extension of your brand’s core values or will your customer see it as just another $$ deal?

“A national survey [in USA] of 1,500 consumers done last spring by WSL Strategic Retail, based in New York, found gift-card fees and expiration dates were among the top causes of frustration. And that’s just among people who attempted to use them. Earlier this year, TowerGroup, a research firm in Needham, Mass., estimated the value of unused gift cards in the U.S. at $8 billion for 2006. And in its fiscal 2006 annual report, the retailer Best Buy revealed a $43 million gain from gift cards that were unlikely to be used.”

Consumers like to deal with authentic businesses. If your marketing tactics involves giving away coupons, you might as well make it another vehicle to promote your brand values and use it as a means to get customers to like you. It shouldn’t just be about getting them to come back. It should also be about getting them to interact with your brand more so they can get to know more. After all, true friendship comes from constant communication.

Have you gotten a coupon and thought it was pointless to use it because of all the restrictions? What are your thoughts on it?

Time your sales right and earn PR points for your shop

I got this interesting piece of insight on customer behaviour from Marketing Profs.

If you offer a sale, say 10% on a coffee maker, for a limited period. If a customer just missed the sale dateline and you wanted to be kind and extended the offer to her, there is a 87% chance that she will reject the offer. But if you told her that the sale for the coffee maker has ended and you offer her a 10% discount on another brand of coffee maker (probably as a ‘peace offering’) there is a 40% chance that she will accept your offer. Isn’t that interesting?

Possible reason:

“The researcher suggests that consumers may transfer the “negative affect” (regret at missing a sale) to the promoted product itself, leading to a lower opinion of the product.”

 

Lesson we can learn from this:

“time sales of different brands, or even of different items in [a] product line, to ensure that a consumer who misses a sale on one product can find another sale on a different yet similar product,” this researcher suggests….When one item goes off sale, consider offering similar products at a slight reduction, to keep latecomers happy.”

Now isn’t that easy way to make build a good reputation with your customers? 

If you are offering services, would you be able to apply the same principles? get back to the drawing board, friends…

Source

Four points to a great marketing for 2009

When I come across a good article, I love to share it. I got one yet again from Cision. Written by President of Eisen Marketing Group. He mentions very aptly that a good publicity and marketing plan involves not only a realistic plan but also a sustained committed action plan. This is where many business owner falter. Being “multi-taskers”, they always end up giving preference to ‘working in the business’ to ‘working on the business’.

The author tells us to base goals on realistic market research rather than just plugging numbers out of thin air or based on assumptions. This can lead to frustration when your efforts don’t produce the expected results. 

I particularly liked these lines:

…good public relations and marketing activities take time and are not a quick fix to your business ills… 

…Regardless of whether your marketing program is grand or modest, continue to do at least something…

Yes, indeed! Don’t wait for your plan to be perfect, just do it and fine tune along the way.

Here is the article:

Source

New Year’s Resolutions and Marketing Activities: Success or Failure Exactly the Same

By Rodger Roeser
Eisen Marketing Group 

Here it is just a few weeks into the new year and already those resolutions are fading away. Well intentioned efforts to lose weight, get into better shape, quit smoking, stay in touch with family – perhaps already things of the past. It got me thinking how similar resolutions are with marketing and public relations. Regardless of the economy, marketing activities are not flash in the pan, quick fix options, but rather long-term, sustained programs and campaigns that actually yield positive results.

Experts will tell you that the reason most resolutions fail is because they involve sustained commitment and effort. Also, they are often unrealistic in nature – leading folks to give up altogether. Similarly, good public relations and marketing activities take time and are not a quick fix to your business ills. Finding good publicity angles, creating image and article opportunities, reaching out and sharing a company story or profile all take time, patience and stick-to-itiveness.

It also takes time and effort to achieve realistic results. One push-up will not make you thin or build your biceps. All too often, I see business executives simply increasing sales numbers because Excel allows them to plug in a 25 percent increase in widget sales – for no apparent reason. It seems solid research and market realities have given way to just plugging in numbers and storming the gates. This is a bad practice and often leads to frustration and a lack of business clarity and focus among employees. Don’t be that executive who says you want X amount of articles in the newspaper or just any other number that appears to be pulled out of thin air, and when those numbers aren’t hit, you’re disappointed. These types of business mistakes are not productive, and surely not good for morale.

A good marketing executive or agency can offer better, more realistic guidance to those types of numbers, and advise best ways to achieve those goals. And, like a good personal trainer, help keep you motivated and on track. Here are four simple steps to a successful 2009.

1. Get a Plan!

If you don’t have a marketing or marketing communications plan, get one. Do yourself and your business a favor, hire a good firm and get a plan developed. The investment of just a few thousand dollars may be the best investment you make this year. The plan will have realistic goals with realistic prices. You do yourself no favors when you believe you can do a national advertising campaign for $500. A good plan will lay out strategies, tactics, timelines, goals and budgets that will be easy to follow. The firm should be able to implement the plan with skill, or work with you to share in the implementation duties. If you don’t have a plan, this is the first and most important step you can take for your business.

2. Stop with the Magic Bullet

We all play Monday morning quarterback, and surely if you’re the coach you likely know more about football than most. It doesn’t stop people from wanting to share their “ideas.” The same holds true for marketing. Rarely are folks short on “ideas,” but recently it seems there is this great new invention that will revolutionize marketing as we know it and cause all other forms of marketing to wither and die – social media. For some reason, all the Monday morning marketers are jumping on the social media bandwagon and putting up any manner of information on Facebook, Twitter, Plaxo, MySpace and others, and waiting for the sales to roll in. While having a good social media plan is important, it is not THE answer. It certainly can be integrated into an overall marketing plan, and blogging and tweeting and friending and updating are all smart – just be realistic about it. If I hear one more time, “we’re not going to do much marketing this year, we have a blog now,” I may have to send out the Marketing Police.

3. Keep at It

Regardless of whether your marketing program is grand or modest, continue to do at least something. While you must be smart and you should certainly scrutinize every dollar invested, now is not the time to “stop.” I recently had a client that, for all intents and purposes, stopped their proactive marketing outreach last June. Now, they have no pipeline, no leads and no revenue. The lack of consistency in their outreach has likely caused yet another business to go under. So invest wisely, be proactive and keep at it.

4. Change up the Routine

Just like working out, changing things up a bit can yield some quick and dramatic results. Now may be an excellent time to do something different – perhaps an event, a new sponsorship, a cause marketing initiative or a podcast. Properly positioned and integrated, new programs can attract entirely new segments of consumers or prospective business partners in a fresh way. When was the last time you wrote a thought leadership article or submitted an opinion piece? Take a look at where you may have some holes and where opportunities may exist, and then capitalize.

By taking some simple proactive steps, businesses can look forward to a bright 2009. Now is the time to get out there, stay focused and be aggressive. Ideas and options are a good thing. Now, go make some waves.

 


Rodger Roeser, APR, is the president and owner of Eisen Marketing Group, Northern Kentucky’s largest fully integrated public relations firm. Roeser served as the 2005 president of the Cincinnati Chapter of the Public Relations Society of America. He is an accomplished and award winning print and broadcast journalist, and currently hosts Business Focus, an online broadcast news magazine.

YouTube becoming a powerful PR tool

I was having a discussion with one of my client, a learning programmes business owner. I told him he neededto record a video of his best classes and upload it to YouTube. And his response was, “You Tube is for entertainment, not for real business”. I was speechless!

I wish he knew that even world leaders are using You Tube to get votes. World-class trainers and speakers are using it to promote their programmes. Chefs are using it to promote their recipes and books.

If you don’t know it yet, You Tube is becoming a major How To resource centre. I myself have gone onto the portal to check on how to do this and that, especially new exercise routine. Here’s a article on Straits Times to proof my point (Sunday 18 Jan).

If you are a consultant, then you need to seriously consider making a presence on You Tube. Here’s how you can do it in 3 easy steps…

1. Get a video recorder of some sort. It need not be super high quality

2. Record something you already know well but might be of interesting to somebody. Your video need not be polished, as long as it has good info. Keep it within 5 min. You might want to add your website link onto the video to encourage viewers to go to your site.

3. Upload, add the correct tags.

4. Sit back, feel proud of the work you’ve done, no matter how poor the quality of your video. You can improve it the next time around.

Many business owners hold back on doing this simply because they are waiting for a time when they can produce a high quality, polished, corporate video. The problem is, that time may never come. And what they dont understand is, the You Tube community dont care for high quality, polished, corporate video. They want reliable, interesting content. It needs to be authentic more than polished.

It is a good way (read low risk way) for your consumers to sample a little bit of you before they commit to a proper programme, product etc.

So what are you waiting for?

Communicating Bad News Effectively – 5Cs to note

Communicating bad news to your employees and stakeholder is not only difficult but a nerve wrecking one. How you do it will affect you and your company’s reputation. Here’s an article that gives you tips on how to do it carefully and with empathy. It might be useful for those who have to make cut backs to your business that will affect your staff. (more…)